Returns & Exchanges

At Sole To Soul Footwear Inc., we want you to walk with confidence; if your new shoes aren't a perfect fit, you can return or exchange them within 30 days of purchase. Please ensure all items are in their original, unworn condition with the packaging intact to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the footwear in its original brand box and secure it inside a shipping carton to prevent damage during transit.

3

Label and Ship

Print your prepaid shipping label from the portal, attach it to the outside of the box, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned items, we will process your refund or exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing